To start a return, you can contact us at shopcarolineandmain@gmail.com. Please note that online returns will need to be sent to the following address:

ATTN: Caroline & Main Returns Department
444 Broadway
Suite 203
Saratoga Springs, NY
12866

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at shopcarolineandmain@gmail.com.

You will be responsible for paying for your own return shipping costs. Shipping costs are non-refundable. If you are shipping an item over $50, please consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on items marked FINAL SALE or gift cards. We will not accept returns or exchanges, online or in-store, for any products after 30 days from the date the order ships.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too. If more than 15 business days have passed since we’ve approved your return,
please contact us at shopcarolineandmain@gmail.com.

You may return online orders in the store: just bring the invoice included in your package and the credit card used to pay for your online purchase.

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange for another one, be it similar or not. You can return a product for up to 30 days from the date you purchased it. Any product you return must be in the same condition you received it, with original tags attached and original packaging.