Caroline & Main Return Policy

We have a 30-day return policy, which means you have 30 days after purchasing your item to request a return authorization.

To be eligible for a return, your item must be in the same condition that you received it, unworn and/or unused, with tags, and in its original packaging. You’ll also need the receipt, online invoice or proof of purchase.

ONLINE ORDER RETURNS 

To start a return, you can contact us at shopcarolineandmain@gmail.com. Please note that online returns will need to be sent to the following address:

ATTN Caroline & Main Returns Department
444 Broadway
Suite 203
Saratoga Springs, NY
12866

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shopcarolineandmain@gmail.com.

Return Shipping Methods & Costs
You will be responsible for paying for your own return shipping costs. Shipping costs are non-refundable. If you are shipping an item over $50, please consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions/Non-returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on items marked FINAL SALE or gift cards. We will not accept returns or exchanges, online or in store, for any products after 30 days from the date the order ships.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shopcarolineandmain@gmail.com.

Local Clients
You may return online orders in the store: just bring the invoice included in your package and credit card used to pay for your online purchase.

IN STORE RETURNS 

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange for another one, be it similar or not. 

You can return a product for up to 30 days from the date you purchased it. 

Any product you return must be in the same condition you received it, with original tags attached and original packaging.